Condence.io SupportCondence.io release notes and technical news.
We have released a new feature to enhance our existing feature Anomaly Revealer called Anomaly Revealer Zones. Anomaly Revealer Zones is a visualization tool that provides you with a detailed view of the operational thresholds that Anomaly Revealer monitors when generating alerts.
You can read more about Anomaly Revealer Zones in our how-to article.
Please feel free to reach out to us at support@distence.fi with any comments, questions, or suggestions.
We have released a new version of Condence Easy Presentation to be read. The changes to the previous version include:
To know more, please contact support@distence.fi.
We’ve made a new how-to article for our feature release, Point of Interest. With Point of Interest, you can make notes for your future self and other users and attach information to the history of the machine.
Point of Interest is an optional, licenced, fleet-level feature available for all Condence hardware options and includes the Lifeline feature.
For more information, please contact support@distence.fi.
We have updated our Terminal Installation and Condence Advanced T210 terminal datasheet articles. When making terminal installations or when you need to refer to the T210 datasheet, please make sure to see the latest versions for the most up-to-date documentation.
If you have any questions, please send us a message to support@distence.fi
We have published today a new standard feature for all Condence users! Missed Reports feature is to expose administrators if a hardware unit is not communicating. Feature can monitor terminal level reports or can be extended to monitor metric level reports.
For more information about the purpose and use of the feature, please see the how to article at: https://support.condence.io/kb/configuration/alarms/how-to-use-the-missed-reports-feature/
Please feel free to ask about Missed Reports feature or other matters support@distence.fi
We managed to fix the issue with our service providers. Please enjoy using support.condence.io again!
Our support website is experiencing minor technical difficulties, which we are working on. The website is otherwise usable, except that the categories on the first page are not visible at the moment. Should you want to use a specific article, the search function is working as is so you can navigate to your article of preference.
We apologise for the inconvenience, and we hope to have the website running regularly again shortly.
We are implementing structural changes to our support.condence.io pages during the following week. The changes are mainly cosmetic and intended to improve user experience. We also have content additions in the pipeline for the upcoming weeks.
The terminal installation document has been updated and is now available for inspection in the Terminal Installation article.
Please take a look and let us know if you have questions regarding terminal installation!
The latest versions of SLA & EULA have now been released. Please refer to the section Sales/Marketing on our Support website to read them. Please let us know if you have any questions, and we’ll be happy to help you.